Privacy Policy

Mass (referred to as "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application and related services.

1. Information We Collect

We collect different types of information to provide better services to all our users. This includes:

• Personal Information: When you register or use our app, we collect personal details such as your name, email address, phone number, postal address, and payment information (e.g., credit card, debit card, UPI, etc.).
• Transaction Information: Details related to the payments or services you use, such as mobile recharge history, bill payment details (DTH, electricity, gas, broadband, etc.), and other transaction-related data.
• Device Information: Information about the device you use to access our app, such as device ID, operating system, IP address, mobile network information, and browser type.
• Usage Data: We may collect information on how you use our services, including app interaction, pages viewed, time spent on pages, and other usage statistics.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide Services: We use your personal and transaction data to facilitate mobile recharges, DTH recharges, bill payments, FASTag recharges, loan repayments, and other services.
• To Improve Our Services: Analyze app usage, troubleshoot issues, and improve functionality.
• To Communicate with You: Send you transaction confirmations, service updates, promotional offers, and customer service responses.
• For Marketing Purposes: Provide personalized content, offers, and recommendations, with your consent where required.
• For Legal and Security Reasons: Comply with legal obligations, protect our rights, prevent fraud, and ensure the security of your account.

3. Sharing Your Information

We may share your personal information in the following cases:

• With Service Providers: We share your information with third-party payment gateways, mobile operators, DTH providers, utility service providers, and other partners who help process transactions and deliver services.
• With Legal Authorities: We may disclose your information when required by law, for the protection of our rights, or to comply with a legal process.
• With Consent: We may share your information with third parties for marketing purposes if you give your consent.

4. Data Security

We take the protection of your personal information seriously and implement reasonable security measures to protect against unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, and secure servers.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this period is over, we will securely delete or anonymize your information.

6. Your Privacy Rights

As a user of our services, you have the following rights:

• Access & Correction: You can access, update, or correct your personal information through your account settings or by contacting us.
• Data Deletion: You can request the deletion of your account and associated data by contacting our support team. However, we may retain certain information as required by law or for legitimate business purposes.
• Opt-out of Marketing: You can opt out of receiving promotional emails and offers by following the unsubscribe instructions included in our emails or contacting our support team.

7. Third-Party Links

Our app may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before interacting with them.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected data from a child, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app, and the updated policy will include the new effective date. Your continued use of the app following any changes indicates your acceptance of the updated policy.